SAS partnered with Stockholm-based software developer Objective Solutions, to increase mobility and add a complement to expensive airport counters with traditional PCs connected to scanners and printers by creating a ground handling app. With the newly created ground handling app on mobile smart devices, for tasks like boarding pass scanning, seat changes, booking look up, clear warnings, baggage tracking etc. Achieving the necessary efficiencies and cost savings relied on fast, accurate, reliable scanning software to support different barcode symbologies and text found on passports, boarding passes and baggage tags. It also had to integrate easily with existing IT infrastructure and complex IT ecosystem of airline partners and up to 20,000 third party agents.
“Our application is a game changer,” said Erik Hemberg. “Since SAS employees are now able to scan customer barcodes directly on their mobile phones, they can look up bookings, clear warnings through passport scanning, and board passengers on the airplanes.”
SAS (Scandinavian Airlines) is Scandinavia’s leading airline, carrying more than 30 million passengers on 170 aircraft annually, with 125 destinations in Europe, US and Asia. As a pioneering digital innovator, SAS has a digital infrastructure strategy to streamline operations, give customers a better traveling experience and maintain profitability.